Return & Refund Policy

Welcome. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Company Information

Vanessa Latusinski
Rittersbrunnenstr. 5
74740 Adelsheim
Germany

Returns

Due to hygiene and safety reasons, skincare and cosmetic products cannot be returned once opened, used, or damaged after delivery.

You may request a return if:

• The product arrived damaged
• You received the wrong item
• The item is unopened, unused, and in its original packaging

To request a return, please contact us within 14 days of delivery.

Return Conditions

Returned items must:

• Be unused and unopened
• Be in original packaging
• Include all original contents
• Not show signs of use or damage caused by the customer

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds are processed to the original payment method
• Processing times may vary depending on your payment provider
• Shipping costs are non-refundable unless the error was caused by us

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• Clear photos of the item and packaging

We will work quickly to resolve the issue.

Non-Returnable Items

The following items are non-returnable:

• Opened skincare products
• Used cosmetic products
• Items damaged due to misuse
• Products purchased during clearance or promotional sales (unless defective)

Cancellations

Orders may only be canceled before they are processed and shipped.

Contact

For return or refund inquiries, please contact:

Vanessa Latusinski
Rittersbrunnenstr. 5
74740 Adelsheim
Germany